Effective Date: 23/09/2024

At ARAAI CLOTHING AND APPAREL PRIVATE LIMITED, we strive to ensure a smooth and reliable delivery experience for our customers. We use Shiprocket as our shipping partner to deliver orders to your doorstep. Please read our shipping policy carefully for more details.

1. Shipping Coverage

We ship products across India using Shiprocket’s extensive network. At the moment, international shipping is not available.

2. Shipping Time

• Order Processing Time: All orders are processed within 1-2 business days.
• Delivery Time: Once shipped, delivery times range from 3-7 business days depending on your location within India.
• Delays: Delays might occur due to unforeseen circumstances like weather, shipping carrier delays, or public holidays. We will notify you of any significant delays in delivery.

3. Shipping Charges

• Standard Shipping: Shipping charges will be calculated at checkout based on the destination and weight of the product(s).
• Free Shipping: We offer free shipping on orders above [insert amount].

4. Order Tracking and Updates

Platform Tracking: You can track the delivery status of your order directly on our platform.

Email Notifications: We will send timely email updates at key stages of the delivery process, including order confirmation, dispatch, and out-for-delivery notifications.

5. Shipping Issues

Lost or Delayed Shipments: In the event that your order is lost or delayed beyond the standard delivery window, please contact us at [insert contact info]. We will work with Shiprocket to resolve the issue.

6. Risk of Loss

Once we hand over the product to Shiprocket, the risk of loss or damage is transferred to the carrier. However, we will assist you in resolving any shipping issues that may arise.

7. Contact Us

If you have any questions or concerns about our shipping policy, feel free to reach out to our customer service team at support@araai.in.